Welcome to the Official Website of Fosterburg Water District
At Fosterburg Water District, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.
As of December 2019, FWD has 3,084 active customers
300+ miles of water main ranging from 2 inches to 12 inches in size
4 elevated water towers with 1.6 Million gallons in capacity
2 above ground storage tanks with 1.0 Million gallon capacity
2 pump houses rated at 1,300 gallons per minute each
1 booster station rated at 200 gallons per minute
As of April 1st of 2021 FWD will begin assessing late fees
IEPA Test Results for PFAS of Illinois American Water- Alton
Per- and Polyfluoroalkyl Substances (PFAS) are a newly unregulated chemical compounds that the Federal and Sate EPA have implemented testing and are in the very early stages of setting test levels to action levels required. Initial testing of IAW Alton area resulted in sampling that even though were of “no detect” or were considerably lower than the “Health Based Guidance Level” never-the-less, IEPA has set parameters of either Perfluorooctanoic acid (PFOA) or the Health Based Guidance levels that are great than or equal to 2.0 ng/L (parts per trillion) requires Public Notification to all water consumers of the water supply.
Click on the link above for more information
Note: Payments related to disconnection notice letters, due to delinquent payments, are to be made by 3:00 pm either on or before the date as indicated within the letter. Otherwise, service will not be restored until following regular business day.
New Ordinance Notice
At the June 16, 2021 Business Meeting, the Board of Trustees approved an Oridinace 40-2021 Labled Rates and Charges and Billing Proccedures. Click here. for the details.
Beginning July 16, 2021 all accounts will be considered past due and subject to "termination of service" when 30 days have passed the due date and no payment have been made. A notice to those accounts will be given with a date, time, and amount to be paid. Failure to make payment by the set parameters and "termination of service" will take place.
To reinstate service, all fees asssociated to the account, plus a reconnection fee of $75.00 will be required. NOTE: THERE WILL BE NO ACTION TAKEN AFTER NORMAL BUSINESS HOURS including weekends or holidays.
Also, any acount in arrears will result in no new accounts being allowed until all debt owed on said account is paid in full. This means any homeowner, rental or others, that have skipped out leaving unpaid account. No new service will be allowed, not until said past dues are paid in full. Also, FWD will begin to place "lien" on said properties and all cost associated thereof will be at the cost of the property owner!
LATE FEES: In dealing with the postal service inablity to make timely deliveries of the monthly billings. Fosterburg Water District, several years ago, has taken the trouble and cost thereof to implement on-line access of your water account. As noted in the center of this homepage, you can set up your own access including receiving a notice from Fosterburg Water District that your water bill is ready to view and make payment. FWD has even added several payment options that are made available.
Therefore, in dealing with Late Fees, FWD will not remove or reduced any late fee due to the lack of a water bill NOT showing up in the mail.
We as account holders have the responsibility of paying for services rendered. (Including utilities), FWD sends out monthly billings of every month of every year. If you fail to recieve your bill, it's NOT DUE to FWD lack of mailing them out! You know you have a bill coming, if you fail to receive it. It is your responsibilty to contact the office as to inquire about your account. FWD will be more than happy to share the information with you.
Water Account Access (Web Portal) and Bill Payment Options
Access Your Water Account WEB PORTAL
Please note when you sign up for "web access" you will no longer receive a paper bill. You have two options for a printed water billing; first, you can simply print your bill out for your records from the "web access", or secondly, if you wish to still have your water bill mailed, you will need to contact the office to have this completed.
One of the main purpose behind the "web access" was to help eliminate the lack of postal issuses in our customers not receiving the water billing.
Fosterburg Water District has heard you, the customer, and in doing so we have reacted. Fosterburg Water has contacted their billing software provider to see how they could modify their software to address your concerns. Over the past few years the postal system has been lacking in its efficiencies in either delivering the water billing to your residence or the opposite and more damaging, the delivery of your water payment back to the water office and in a timely fashion. As you may or may not know, Fosterburg Water District policy towards late arrival from the postal system does not constitute late fee forgiveness. Therefore, Fosterburg Water District is pleased to announce a new service to our customers. By registering on our Web Portal, you will have the option to access your water account and set up whether or not to have an electronic notice given to you by means of a text or email. This electronic notice will be your prompt to know when to login into the web portal and gain access to your water account whereby you can review and print your bill, or history, or make a payment either by a credit card or e-check. If this service is something that you are interested in taking advantage of please click here to begin the process. Please note: For the first time logging on, you will be required to know your meter reading from your most current water bill. This is a one time security question.
DOXO Bill Payment Warning
DO NOT USE DOXO TO PAY YOUR BILL!
WHAT IS DOXO?
DOXO is a third-party online bill payment website that allows the general public to pay utility bills online through the DOXO website. They are not affiliated in any way with Fosterburg Water District.
WHY IS DOXO NOT A GOOD THING?
DOXO on-line bill payment website appears to be affiliated with a water system or municipality, but it is not. "doxo.com" may charge extra fees, and FWD cannot control when our utility will receive payments from doxo.com, possibly resulting in a late payment fee or disconnection due to non-payment. Therefore, FWD advises customers to ONLY utilize the BILL PAYMENT tab on our website for online bill pay.
BILL PAYMENT OPTIONS
Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs... Learn more...
Monthly Business Meeting Date,Time, and Location
Fosterburg Water District regular scheduled business meetings are held on the 3rd Wednesday of each month beginning at 7:30 pm at the District office located at 3216 Main St. in Fosterburg.
Flushing of Distribution System
Beginning around September 14 we will begin flushing the distribution system. The timeframe to complete the flushing differes from area to area. Typically a few minutes to an hour is all that is required. During this time one may experience low water pressure and/or discoloration of the water. Pressure should resume to normal once flushing has been completed in your area and discoloration may take a few hours to a day or so to clear up. "No" boil orders are expected during this time frame. An odor of chlorine may noticeable from time to time during the flushing period. FWD anticipates about 30 days to complete the flushing of the distribution system.
2020 CCR is now available to review.
Click here to review
FYI, on COVID-19 (Corona virus)
You maybe wondering about your water supply and if or can the virus be transmitted or even found in the drinking water? Short answer is most likely NO! And you can rest assure that Fosterburg Water District works very diligently in maintaining the required chlorine residual as required by the Federal and State EPA.
Since we are a purchase supply, our providor Illinois American Water, is required to have a virus removal of a Log4, that is 99.99% removal rate. The chances that the virus could survive through the treament process and the likeihood of the virus to remain active after chloination from our supplier is very low. Then as a secondary measure, Fosterburg Water District rechlorinates at both of its intake connections, including our booster station. Therefore, the likelihood of the virus remaining active is highly unlikely.
As noted in the World Health Organization documentation "While persistence in drinking-water is possible, there is no current evidence from surrogate human coronaviruses that they are present in surface or groundwater sources or transmitted through contaminated drinking-water." and further stated in the documentation "The COVID-19 virus has not been detected in drinking-water supplies, and based on current evidence, the risk to water supplies is low"
For more information about the COVID-19 check out the below links to CDC and WHO.
World Health Organization Information